Complaint·July 26, 2025

On 08/23/2024, from 2:45pm to 3:45pm, Licensing Program Analyst (LPA), Kathleen Banrasavong, conducted an unannounced visit to the facility to initiate the investigation of the allegations listed above. LPA Banrasavong met with the Executive Director/Administrator Molly Bowie and informed her of the purpose of the visit. The LPA conducted a tour of the interior/exterior areas of the facility, conducted a review of records, and requested copies of pertinent documentation. The LPA interviewed residents and staff. The Executive Director/Administrator was advised that further investigation was needed prior to issuing findings. According to the Executive Director/Administrator, the facility has an ongoing contract with pest control company Orkin to provide routine services to prevent pests. Administrator stated there have been some instances where pests/bed bugs have popped up and they immediately address with the pest control company. The Administrator provided copies of Orkin service reports for service dates of 07/26/2024, 08/09/2024, 08/21/2024, 08/23/2024, 08/26/2024 and 08/27/2024. The administrator also provided the facility protocol for bed bugs and copies of the 08/21/2024 and 08/23/2024 incident reports submitted to Community Care Licensing (CCL). The incident reports document bed bugs were found in R1’s room and four other resident rooms. R1 refused to be temporarily relocated while R1’s room was treated; the other residents were relocated to temporary room assignments while the rooms were treated. R1 no longer resides at the facility. R1 moved out of the facility on 11/18/2024. An attempt to contact R1 was made, however, the phone number was not valid. The facility has demonstrated a proactive approach to pest management and is under a standing contract with Orkin to conduct semi-monthly services to help ensure the facility remains free of infestations. The Department’s investigation did not provide sufficient evidence to substantiate the allegations, therefore the above allegations are deemed Unsubstantiated at this time. Exit interview conducted and copy of report issued.