Complaint·July 27, 2025

Investigation Revealed the Following: Allegation: Staff did not provide a comfortable temperature for resident. The details of the complaint alleged that the air conditioning on (R#1)’s room was in disrepair. On July 26, 2025, at approximately 4:00 PM, during a health and safety check of the facility, LPA Iniguez observed the former room #201 of (R#1). LPA noted that the air conditioning vent was functioning properly. Additionally, LPA Iniguez inspected (9) other residents' rooms—#216, #222, #229, #241, #141, #145, #134, #138, and #137—and confirmed that the air conditioning units and vents in all inspected rooms were working correctly. On July 26, 2025, at approximately 11:00 AM, during an Interview with the Business Officer Manager (A#1), she stated that all residents’ air conditioning units work correctly, including room 201. On July 25, 2025, at approximately 9:30 AM, LPA Iniguez contacted (R#1) by telephone, but (R#1) did not answer. LPA Iniguez left a voice message. At around 10:30 AM on the same day, LPA Iniguez attempted to reach (R#1) again, but once more, (R#1) did not pick up, and a voice message was left. For a third time, at approximately 11:30 AM, LPA Iniguez called (R#1), who again did not answer, prompting another voice message to be left. On July 26, 2025, at approximately 1:00 PM, during interviews with residents (R#1-R#9), (9) out of (9) stated that their air conditioning unit works properly. On July 26, 2025, at approximately 11:00 AM, during interviews with facility staff (S#1-S#5), (5) out of (5) stated that all residents’ air conditioning units work properly. Evaluation Report continues LIC 9099-C Allegation: Staff did not treat resident with respect. The details of the complaint alleged that the facility staff did not treat (R#1) with respect. On July 26, 2025, at approximately 3:30 p.m., during the records review, LAP Iniguez obtained copies of Facility Staff Trainings regarding residents' rights dated 2025. LPA Iniguez noticed that all facility staff have already taken the training regarding residents' rights this year. On July 26, 2025, at approximately 11:00 a.m., during an Interview with the Business Officer Manager (A#1), she stated that staff are trained in residents' rights annually and upon hire. On July 25, 2025, at approximately 9:30 a.m., LPA Iniguez contacted (R#1) by telephone, but (R#1) did not answer. LPA Iniguez left a voice message. At around 10:30 a.m. on the same day, LPA Iniguez attempted to reach (R#1) again, but once more, (R#1) did not pick up, and a voice message was left. For a third time, at approximately 11:30 a.m., LPA Iniguez called (R#1), who again did not answer, prompting another voice message to be left. On July 26, 2025, at approximately 1:00 p.m., during interviews with residents (R#1-R#9), (9) out of (9) stated that they have never been disrespected by facility staff. On July 26, 2025, at approximately 11:00 a.m., during interviews with facility staff (S#1-S#5), (5) out of (5) stated that they get trained regarding residents' rights mostly every year, and they have never disrespected any resident in care. Evaluation Report continues LIC 9099-C During this investigation, LPA did not find sufficient evidence to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Breanna Jones/Phych Tech.