Complaint·August 10, 2025

In regard to the allegation “Facility staff failed to provide supervision to resident in care”, it is alleged that staff “walked off” leaving resident needing help with using the restroom. During interviews with Administrator and staff seven (7) out of seven (7) stated that to their knowledge no staff has ever walked out on a client needing assistance with using the restroom. Staff stated they felt there was enough staff to provide supervision to residents in need. During interviews with residents eight (8) out of nine (9) residents stated no staff has ever walked out on them however they do feel more staff is needed. In regard to the allegation “Staff failed to assist a resident in care with toileting”, it is alleged that resident was left in soiled clothes for multiple days. During interviews with Administrator and staff seven (7) out of seven (7) stated that they have never had a resident left in soiled clothes for multiple days. Staff stated that if a resident had incontinent care needs that they are checked on every two hours or more if needed. During interviews with residents six (6) out of nine (9) residents stated that they have never been left or witnessed any one being left in solid clothes. R2 stated that he/she does have incontinence care and is checked up on every 2 hrs. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given.