Complaint·December 17, 2025

Attempts were made to interview Additional Witness 1 (AW1) for additional information regarding the allegation above. AW1 did not respond to interview requests and therefore no additional details were obtained. Executive Director (ED), Molly Bowie stated they were not aware of any major restroom repairs being required in resident rooms. Bowie reported being informed that R1 was intentionally clogging their restroom, noting that these incidents became more frequent toward the end of R1’s residency. It was reported that R1 was flushing clothing items or excessive toilet paper. Interview with 4 out of 4 staff corroborated statements made by ED. Additionally, 4 out of 4 reported foreign items found inside the toilet during morning routines. Staff 1 reported walking into R1’s room and observed R1 attempting to do laundry in their toilet and sink. An interview with R1 was attempted; however, R1 was unable to confirm whether the restroom had any issues and chose not to answer further questions regarding the matter. Through direct observation, LPA Perez toured the facility and inspected 10 random rooms to evaluate conditions related to the allegation. 10 out of 10 rooms were observed to have functioning toilets, sinks, and showers. Additionally, a review of maintenance work orders revealed multiple service requests for a clogged toilet inside R1’s room. Documentation indicated that the excessive clog was removed and was consistent with being caused by resident negligence. Regarding the allegation that staff do not ensure the facility is free from pests, it was reported that R1 observed pests inside their room. Attempts were made to interview AW1 for additional information regarding the allegation above. AW1 did not respond to interview requests, and therefore no additional details were obtained. An interview with R1 revealed that they recently entered their restroom and observed a bat inside. R1 emphasized that it was a bat, describing it as black in color with wings. R1 stated they were unsure if anyone else had seen it, noting that the bat appeared only once and flew into a vent. An interview with the ED confirmed that the facility maintains a semi-monthly contract with Orkin for preventive care, with additional services scheduled as needed. ED reported that they have not observed any bats inside the facility, nor have they been made aware of any such sightings. Interview with 4 of 4 staff corroborated that they had never seen a bat inside the facility. Information obtained from additional residents stated that they do not have active concerns of pests being an issue inside the facility. Continued on LIC 9099-C. Through direct observation, LPA Perez toured the facility and inspected 10 randomly selected rooms to assess conditions related to the allegations. 10 out of 10 rooms were noted to be free of pests, including flies, cockroaches, ants, and bed bugs. Additionally, a review of records confirmed that the facility maintains a semi-monthly contract with Orkin Pest Control. Invoices dated January 2025 through August 2025 documented twice-monthly services covering both the exterior and interior perimeter of the facility. Based on interviews, record reviews, and observations, the allegations that staff do not ensure facility is in good repair and staff do not ensure the facility is free from pests have been deemed UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted. A copy of this report was provided to Executive Director Molly Bowie.