complaint·March 4, 2026

LPA's review of the records, including three of three of the residents “Acknowledgment & Consent Forms,” signed and dated by residents and their responsible parties, revealed that they (Acknowledge and Consent to the use of the facilities fall and prevention of a non-recording baby monitor in each of the resident’s rooms. The information obtained from the review of documentation revealed that residents and their authorized representatives were advised of a monitoring device in each of the resident’s room. Regarding the allegation, Staff leave residents in bed during the day; it was reported that residents were observed to be in bed at approximately 1:00pm. It was further reported residents are required to eat meals in their bed. Licensee denied the allegation. Licensee stated facility staff do not leave residents in bed during the day and residents do not have to eat their meals in their bed. Licensee stated residents can be in bed if the residents choose. Licensee stated residents eat their meals in the designated dining area, unless the resident chooses not to. Information obtained from an interview with an additional staff member indicated they do not leave residents in bed during the day and residents are transferred out of bed daily for meals and other activities. Information obtained from interviews with three of three residents, indicated the facility staff do attend to their daily needs and assist with transferring out of bed. None of the residents expressed any concerns with staff leaving them in bed during the day or being forced to eat in their rooms. Information obtained from additional witnesses, the residents Responsible Parties revealed that they saw their family member up and out of bed while visiting. Information obtained from an interview with Hospice Nurse indicated that they were at the facility twice a week and observed staff getting residents out of bed for meals and activities. Based on information obtained from interviews, record reviews, and observations, the evidence received pertaining to the allegation that staff are using cameras in residents’ rooms with video and audio capability, and staff leave residents in bed during the day, did not meet the preponderance of the evidence standard and therefore, has been deemed unsubstantiated. An unsubstantiated allegation means that the preponderance of the evidence standard has not been met. An exit interview was conducted, and a copy of this report was discussed and given to the Administrator, Jacqueline Kincherlow.