complaint·April 20, 2026

Staff members stated that the resident store provides items such as shampoo, body wash, deodorant, tissues, toothbrushes, toothpaste, and other hygiene products. They clarified that the Sunny Rose Bucks is not a form of payment and is not required to obtain hygiene products. Facility staff also stated that the facility keeps hygiene supplies on hand and provides them free of charge to any resident who requests them, regardless of whether the store is open or whether the resident has Sunny Rose Bucks. Interviews with residents revealed that the facility does not charge for hygiene products. LPA reviewed the process and confirmed that residents are not billed, invoiced, or required to use personal funds to obtain hygiene products. The incentive program is intended only to promote social participation and does not replace the facility’s obligation to provide basic hygiene items at no cost. No evidence was found to indicate that the facility charges residents for hygiene items or denies access to those who do not participate in activities. Based on interviews, observation and records review , the preponderance of evidence standard has not been met, and the allegation is determined to be UNFOUNDED. Meaning the allegation is false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted and a copy of this report was provided to Wellness Director Diana Vera.