complaint·January 28, 2026

LPA conducted interviews with Resident #1 (R1), but only limited information was obtained due to R1’s inability to express themselves. LPA conducted interviews with another two (2) residents, all of whom stated they have received all the care from the facility staff. LPA’s attempted interviews with another two (2) residents were unsuccessful due to their cognitive condition. LPA conducted interviews with two (2) staff members, all of whom denied ever withholding care to residents. Based on interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff are not ensuring that the needs of the resident in care are being met. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.