complaint·January 23, 2026

LPA conducted interviews with two (2) staff members, both of whom denied ever hitting a resident in care. Based on interviews conducted, the Department did not find any information to corroborate the allegation that staff hit resident in care. Therefore, this allegation is unsubstantiated. It was alleged that staff handle resident in rough manner. Information received indicated that staff handled resident in rough manner during incontinence care. LPA conducted an interview with R1 who stated that they have not experienced any rough handling from staff members. LPA conducted interviews with three (3) other residents, all of whom denied ever experiencing rough handling from staff members. LPA conducted interviews with two (2) staff members, both of whom denied rough handling of residents in care. Based on interviews conducted, the Department’s investigation did not find any information to corroborate the allegation that staff handle resident in rough manner. Therefore, this allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.