complaint·February 17, 2026

Interview with Maintenance Staff (S1) confirmed submitting a trouble ticket for the water heater repair on February 11, 2026, at approximately 2:40 PM. S1 reported that USA Drain & Plumbing Works completed the repair on February 12, 2026. S1 noted the repair took approximately six hours, and the system has been operating properly since completion. Interview with Staff 2 (S2) reported that the kitchen uses a steam appliance to clean and sanitize plates and utensils without relying on hot water from the water heater. S2 explained that the appliance is connected to a water line and contains internal coils that convert water into steam. S2 noted that the appliance operates independently of the water heater and confirmed that dishware sanitization was not affected by the reported water heater issue. Interview with 7 of 7 clients reported being notified the facility was experiencing issues with the water temperature inside the building. Furthermore, clients reported the repair was two days and felt it was taken care of in a timely manner. No further concerns were noted by the residents in regards to the water temperature. LPA conducted a tour of the facility to document water temperature readings in seven resident rooms and the kitchen. LPA observed seven of seven rooms measured between 107°F and 109°F. Additionally, the kitchen water temperature measured 135°F. LPA observed appropriate warming signs posted in the kitchen, and the temperatures were found to be within regulatory requirements. LPA reviewed facility records and obtained a trouble ticket and repair invoice, which corroborated SRCD’s statements regarding the timely resolution of the water heater issue. Additionally, a Special Incident Report was submitted to CCLD in compliance with reporting requirements. Based on interviews, research, and record review, the allegation that facility staff did not ensure that hot water was made available at the facility is deemed unsubstantiated. A finding that the complaint is unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report was provided to Senior Resident Care Director Jennee Cunningham.