complaint·April 13, 2026

Amended- On April 13, 2026, Licensing Program Analyst (LPA), Mia Lankford, conducted an unannounced visit to the facility to initiate the investigation into the allegations listed above. LPA met with Administrator, Kerry Tweedy and informed her of the purpose of LPA’s visit. During the course of the investigation, LPA conducted interviews with facility staff and residents and reviewed pertinent documentation. On April 6, 2026, Community Care Licensing (CCL), received a complaint investigation alleging that staff does not ensure resident is allowed to have personal phone calls and staff isolates resident. It was reported that Resident #1 is not allowed to receive phone calls from Resident #1’s daughter and Resident #1’s family is not allowing Resident #1 to have visitation from other family members. Information obtained interview with Administrator stated that Resident #1 is not placed at the facility. Administrator stated Resident #1 is placed in the independent living facility, which CCL does not have jurisdiction of. Information obtained from additional staff members corroborated the information. LPA conducted a review of the facility roster and confirmed that Resident #1 is not placed at the licensed facility. Based on the information obtained from interviews and a review of the client roster, it was determined that Resident #1 is not placed at the licensed facility. Due to CCL not having jurisdiction to investigate the allegations, the investigation is deemed unfounded. An exit interview was conducted. This report was discussed and provided to Administrator Kerry Tweedy. This is an amended version of the original report created on April 13, 2026. The findings were clarified and a new 9099 now supersedes it.