complaint·April 9, 2026

Information obtained from an interview with Assistant Administrator (AA), Elva Rodriguez, denied that the facility was contacted by hospital staff to transport R1 back to the facility from the hospital. AA stated two days after R1 was accepted into the facility, R1’s Power of Attorney (POA), contacted emergency medical services to have R1 transported to the hospital. AA stated R1 was not experiencing any medical issues at the time. AA stated due to a disagreement regarding hospice care, R1’s Responsible Party advised facility staff that R1 would not return to the facility. Information obtained from interview with additional staff corroborated the information. Information obtained from interview with R1 stated they did not feel they were illegally evicted from the facility. R1 stated that their POA decided to move them out of the facility. R1 corroborated that hospital staff did not contact the facility to pick R1 up from the hospital. Information obtained from additional witnesses indicated that no hospital staff contacted AA or any other facility staff to pick R1 up from the hospital. Additional witnesses stated that R1 advised hospital staff that they did not want to return to the facility. Information obtained corroborated that the unlawful eviction allegation was false. In regard to the allegation that staff did not treat resident with respect, information obtained from AA denied that R1 was treated without respect. AA reiterated that facility staff and R1’s POA had a disagreement regarding hospice care. It was stated that during the disagreement, everyone was treated with respect and professionalism. Information obtained from an interview with R1 stated that they did not experience any issues with the facility staff; however, there was an argument between R1's Power of Attorney (POA) and the facility staff about the hospice agency. R1 expressed that they felt the facility was providing adequate care during their placement. R1 stated that they felt safe at the facility and that facility staff were respectful. Information obtained from additional witnesses stated they did not have any further details regarding if staff treated R1 with respect. Based on information obtained regarding the allegations that R1 was unlawfully evicted and staff did not treat resident with respect, has been deemed unfounded. This means that the allegation is false, could not have happened, or is without a reasonable basis. An exit interview was conducted and a copy of this report of findings was provided to Licensee, Berenice Yaniz, whose signature on this form confirms receipt.