Complaint·February 14, 2023

Licensing Program Analyst (LPA) Javier Prieto and LPA Magda Malcore arrived to the facility to conduct a complaint investigation regarding the above mentioned allegations and met with Director Trevino to discuss the elements of the complaint. LPA Prieto interviewed client #1 (C1) in question who stated he does not know anything about a staff financially abusing him and does not remember any staff asking for money or borrowing any money from C1. C1 also understands that staff enters C1's room in order for staff to clean the rooms and collect clothing and bedsheets for laundry. C1 is aware that staff enter to room, to provide these service while C1 is not at the facility. Based on the information obtained there is not enough evidence that staff is financially abusing resident and staff do not accord resident privacy. Therefore, the allegations are is deemed UNSUBSTANTIATED at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.