Complaint·October 18, 2023

For allegation, Staff did not assist resident in a timely manner : Interviews with resident #1 (R1) and the staff #1 (S1) revealed the assistance in a timely manner had to do with an allegation that R1 presses the call pendent and staff does not reply in a timely manner. During time of inspection, the pendent was pressed and the staff responded in a timely manner. S1 interview and observation, reveals the pendents are in working order and systems registered calls without fail. For allegation, Facility is in disrepair : Interviews with (S1) and documents obtained revealed that the allegation of the facility being in disrepair, related to smoke detector not being operable. Interview with S1 stated that facility kitchen was alleged to have a fire, but there was no fire, hence the smoke detectors did not come on. Records reveal that the local fire department arrived to inspect the kitchen and required the stove hood to be cleaned. Service was provided and records of the cleaning services were obtained. Overall, there was not enough evidence to collaborate the allegations listed above. Based on evidence obtained during the investigation, the three (3) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. This report was signed by LPA Prieto and Executive Director McAdoo-Morton and a copy was left at the facility.