Complaint·December 8, 2023

Allegation #2: In an interview with R1, it was revealed that she makes calls to the front office from her cellphone when assistance is needed. R1 also mentioned that she uses her room call button for assistance when it is within reach, as her hands are constricted. During an interview with Executive Director Morton, it was concluded that R1 was receiving hourly checks by staff in addition to the medical staff dispensing her medication three times per day. R1 pressed her call button in the presence of LPA, and staff entered the room to address the call within approximately three minutes. LPA conducted interviews with residents 1 through 10, which revealed that staff are dispensing medications as prescribed and providing assistance in a timely manner. Based on the information obtained, there is not enough evidence to support the allegations that staff are not dispensing medication as prescribed and not assisting residents in a timely manner. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Director Morton, and a copy was left at the facility.