Complaint·April 29, 2024

R1 added that luggage was opened to retrieve important documents and could not locate the lock's key. Staff added that R1 did not asked to open the luggage, but lockbox with medications. Regarding the allegation that staff changed resident's doctor without permission; R1 was interviewed and states that R1 still has that same doctor and facility staff has not attempted to change her current Physician or medical insurance. Staff #3 (S3) confirmed that R1 continues to have the same Physician and insurance. Regarding the allegation that staff spoke inappropriately to resident; R1 was interviewed and stated that words were said by R1 in a "heated moment". Staff #4 (S4) stated that R1 stated their issues with the facility and S4 stated the options needed to assist, one being to move to another facility as that option was available. Based on the information obtained there is not enough evidence that staff opened resident's luggage without permission , staff changed resident's doctor without permission and staff spoke inappropriately to resident . Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Office manager Garcia and a copy was left with the facility.