Complaint·April 29, 2024

Regarding the allegation that Staff did not do a proper rent increase; a sample documentation was obtained of a resident who was made aware of an increase in rent November 2023 for the rate increase in January, allowing for the proper amount of time to notify a resident of the increase in rent. A second letter was obtained indicating a rent increase for January 2024, with the letter dated 09/18/2023, exceeding the 60 day notice required by California Law and Title 22. Interview with administrator reveal letters were hand delivered on 09/18/2023. This was also based on the increase in social security benefits. Residents on an Assisted Living Waiver (ALW) also had an increase in benefits where the program also covered the room and board rate and care and supervision rate, not changing what is covered for the facility. The amount received by the recipients did not change. Executive Director Morton-McAdoo stated the residents that have been issued an eviction notice are being evicted due to non-payment and not because the increase rate. Interviews with Resident #1 (R1), R2 and R3 reveal that the they were given a proper eviction notice and eviction was due to non-payment. Eviction records were obtained for R4, R5, R6, R7 and R8 Regarding the Staff do not allow residents to have their authorized representative/advocate at facility meetings; Interview with Executive Director Morton-McAdoo and Business Office Manager Garcia states they do not deny any resident representative an audience regarding admission's to the facility if they are the Power of Attorney (POA) or authorized representative. Advocates are not required to attend facility meeting. Resident Consul was interviewed and states residents do not require advocates to be present during meetings. Based on the information obtained there is not enough evidence that Facility charging higher amount than state standards allow for SSI, Staff did not do a proper rent increase and Staff do not allow residents to have their authorized representative/advocate at facility meetings. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Office Manager Garcia and a copy was left with the facility.