Complaint·May 21, 2024

Three additional monitors are located throughout each wing of the facility and resident's each have call buttons that active signal and viewed on each monitor. Based on the information obtained there is not enough evidence that staff did not answer residents calls for assistance timely . Therefore, the allegation is deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director McAdoo-Morton and a copy was left at the facility. This agency has investigated the complaint alleging staff contacted social security without residents permission violation. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. This report was signed by LPA Prieto and Executive Director McAdoo-Morton and a copy was left at the facility.