Complaint·June 19, 2024

Regarding the allegation staff are not ensuring residents are provided adequate food service; Interview with staff #1 (S1) states the R1 does dine, with other residents, in the dinning area during meals times. Resident notes reveal the R1 has called to be escorted to the dining area for meals and notes when R1 has refused to be escorted for meals. R1 stated that meals that were refused were by her own accord. R1 added that the meals at the facility are excellent in quality and enjoys the company of facility peers. Based on the information obtained there is not enough evidence that staff are not assisting residents in a timely manner and staff are not ensuring residents are provided adequate food service. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director McAdoo-Morton and a copy was left with the facility.