Complaint·February 26, 2025

Allegation #3 - Interview with R1 stated that he does have a call pendent and when service is needed, he does press his call button and staff responds promptly. Interview with Executive Director (S2) stated that R1 was reminded that, if service is needed, staff will respond to the call button. R1 confirmed this statement and showed LPA that he does have a call button. Allegation #4 - As indicated in allegation #3, R1 states food is being provide to him by either having tray service to his room or escorts to meals in the dining area. Resident Care Summary for R1 indicates he needs full assistance with mobility that includes escorts to meal. S1 provided proof that R1 was given a tray service meal while in his room when he was unable to be escorted to the dining area. Based on the information obtained there is not enough evidence that staff are not bathing resident, staff are not providing food to the resident, staff are not responding to residents calls for assistance and staff are not taking resident to the dining room. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Pacia and a copy was left with the facility.