Complaint·May 14, 2025

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to concluded a complaint investigation regarding the above allegations. LPA Prieto met Executive Director Pacia and explained the elements of the complaint. LPA interviewed residents relating to this complaint. Allegation #1 - LPA Prieto interviewed residents #1 through #10 (R1 - R10), all stating that staff treat residents with dignity and respect. Residents added they are treated with courtesy and respect by staff at the facility. LPA interviewed R11, in question, who also states staff treat her with courtesy and respect. Allegation #2 - LPA Prieto interviewed residents #1 through #10 (R1 - R10), all stating there are assisted in a timely manner relating to their care and needs at the facility. LPA interviewed R11, in question, who also states staff assist her in a timely manner. Based on the information obtained there is not enough evidence that support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Pacia and copy was left with the facility.