Complaint·July 22, 2025

In regards to the allegation of staff did not ensure to keep resident’s room clean : LPA interviewed seven (7) staff and ten (10) residents. Staff stated that rooms are cleaned once a week or more if needed. The facility provided a staff schedule indicating which staff were assigned to clean which rooms and noted if residents refused the service. All ten (10) of residents interviewed stated that their rooms are cleaned often. LPA observed several rooms during the visit to be sanitary. Based upon interviews and observation, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff did not meet resident’s hygiene needs : LPA interviewed seven (7) staff. Caregiving staff assist with resident's hygiene needs and stated that some residents need more assistance than others. The facility does not provide a shower chair but does offer bed baths for residents who can not be assisted safely in the shower. All ten (10) of the residents stated that staff assist them with their hygiene needs or they do so independently. Based upon interviews, this allegation is UNSUBSTANTIATED. In regards to the allegation of staff did not ensure to assist resident with transferring from bed to wheelchair and vice versa : LPA interviewed seven (7) staff. Staff indicated that they are trained to safely transfer residents and assist the residents with transferring as needed. Staff assist with transfers based upon the resident's routine. Residents stated that if they need assistance with transferring or being escorted, staff assists them. Based upon interviews, this allegation is UNSUBSTANTIATED. In regards to the allegation that staff did not ensure that resident had eaten food: Based upon interviews with staff, staff stated that residents are either escorted to the dining area, independently ambulate or are offered meal service. The Admission's Agreement indicates that three meals and snacks are provided. Residents stated that they have their meals in the dining room, are escorted or may have the option of a sack lunch. Staff stated that caregivers will note if a resident is not in the dining area and will request a meal service or a sack lunch for the resident. Based upon interviews, this allegation is UNSUBSTANTIATED. UNSUBSTANTIATED is defined as the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where this report LIC9099 and LIC9099C was discussed and a copy was provided to Executive Director, Marc Pacia.