Complaint·July 22, 2025

For the allegation, Facility phone(s) are not being answered. LPA Hernandez spoke with Staff #2 (S2) who indicated the facility phone does go to an automated system where residents are able to leave a voicemail if facility front desk is on another call. LPA conducted (8) resident interviews. 3 out of the 8 indicated they do not have any issues with the facility phone being answered. Additionally, 3 out of the 8 indicated they have not had to call the facility phone as they are given a pendant in the case they may need something. For the allegation, Staff are not responding to Resident's Representative's requests for communication. LPA Hernandez spoke with Staff #1 (S1) and Staff #3 (S3) who indicated all forms of communication are responded to in the event a resident's representative may call the facility. However, S3 indicated due to HIPAA laws, some information may require consent from resident or Power of Attorney documentation for financial or medical before facility releases any information. LPA conducted (8) resident interviews where 7 out of the 8 indicated resident's representative has no issues with contacting the facility or speaking with management. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Mark Pacia.