Complaint·July 23, 2025

Licensing Program Analyst (LPA) Magda Malcore conducted an announced complaint visit to the facility. LPA met with Executive Director, Marc Pacia. Regarding the allegation, staff leaves resident soiled for extended periods of time, interviews with four (4) staff reveal they do not leave residents soiled for extended periods of time and staff check on residents 3-4 times per shift or more depending on their care needs. Five (5) resident interviews reveal that staff have not left them soiled for extended periods of time. Based on observations and interviews with staff and residents, the allegation is Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted where this report was discussed and provided with appeal rights to Executive Director, Pacia at the conclusion of the visit.