Complaint·December 17, 2024

Four (4)) of five (5) clients interviewed by LPA Singh, revealed there's no incident that happened at the facility that a staff or Staff #1 (S1) is financially abusing them, and they did not hear or witness a staff financially abusing Client #1 (C1). Moreover, interview with Licensee/ Administrator Staff#1, Client#1 has not been living in the facility since past three months and C#1 was admitted to Kaiser hospital on September 9 th ,2024 hospital and Innovage moved C#1 to nursing home in Los Angeles County as C#1 needed higher level of care. Per documents review, LPA Beena Singh observed in documentation that C1 was receiving Social Security benefits checks and as C#1 has no forwarding address, Staff#1 contacted Social Security Administration (SSA) to stop sending the facility until she can give SSA forwarding address and no money was used from C#1 SSA checks that has been received to the facility and SSA fund has been refunded to the SSA on 11/27/2024 and 12/06/2024. Based on the evidence found during the investigation, LPA Beena Singh found the allegations listed above to be Unsubstantiated. Unsubstantiated ; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Facility Administrator Hanan Hamed.