Complaint·December 17, 2024

C#1 stated C#1 still have same insurance company. Clients at the facility deny having any issues with staff harassing residents regarding switching insurance providers. Based on the evidence found during the investigation, LPA Singh found the allegations listed above to be Unsubstantiated. Unsubstantiated: A finding that the complaints are Unsubstantiated means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report was discussed and provided to Facility Administrator Hanan Hamed.