complaint·January 7, 2026

For the allegation, Staff handled resident roughly. During staff interviews 3 out of the 3 staff stated they had not handled a resident in a rough manner. During resident interviews, 5 out of the 6 residents were unable to collaborate on the allegation. In addition, 1 out of the 6 residents stated they were not handled in a rough manner. Based on the evidence found during the investigation, the (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Ohana Marc.