complaint·April 29, 2025

For the allegation, Facility dining room has been closed for an extended period of time Administrator Karen Roper stated the facility dining room was closed between a three week time period due to a stomach flu outbreak. Administrator stated food trays were taken up to residents rooms and residents were asked to stay in their bedrooms to avoid getting sick. For the allegation, Staff prohibit resident from making phone calls LPA Hernandez conducted (8) resident interviews. 8 out of the 8 stated they are not prohibited from making phone calls. Additionally, Resident #6 (R6) stated phone call services are offered at the facility if resident doesn't have a personal cell phone. For the allegation, Staff isolate residents in their rooms LPA Hernandez conducted (8) resident interviews. 8 out of the 8 stated they are not isolated in their bedrooms. Resident #4 (R4) stated activities are offered and depends on the resident if they would like to attend activity. LPA Hernandez conducted (8) staff interviews. 8 out of the 8 stated residents are not isolated in their bedrooms. 8 out of the 8 stated residents are encouraged to come out of their rooms and participate in the various amount of activities that the facility offers. For the allegation, Staff do not assist resident with medical appointments LPA Hernandez conducted (8) resident interviews. 8 out of the 8 stated the facility does offer assistance with medical appointments. However, 6 out of the 8 residents are able to make their own appointments or a family member makes them and provides transportation to medical appointments For the allegation, Staff did not obtain medical assistance for resident in a timely manner. LPA Hernandez conducted (8) resident interviews. 4 out of the 8 stated facility staff assist with medical assistance when needed. The additional 4 residents stated they have not needed medical assistance but facility staff do assist others with such. Administrator Karen Roper stated all residents are helped in a timely manner with medical assistance. Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. During today’s visit pertaining to the allegation listed, no deficiency was cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to Administrator Karen Roper.