complaint·August 1, 2025

Allegation #3 - LPA toured facility hallways, library, common areas, med tech room, linen and storage rooms, laundry room, dinning area, kitchen and common bathrooms. LPA observed facility storage room to have more than an ample supply of linen or resident use. Executive Director Roper states the rooms are supplied with fresh linens, as well as cleaning of the rooms, once a week and changing of linens when necessary. Allegation #4 - LPA toured facility hallways, library, common areas, med tech room, linen and storage rooms, laundry room, dinning area, kitchen. LPA arrived to the dinning area, during a meal time, and found the kitchen to be clean and organized with an adequate amount eating utensils. Allegation #5 - LPA obtained sample training documents from Executive Director Roper showing proper training for direct care staff in the topics of resident rights, meals, cleaning, activities of daily living, bedridden clients, lifting and transferring. Other topics include, incontinence, communicating, positioning and personal care, UTI and preparing for end of life. Medical staff are trained in the topics of medications, person centered care plans, catheter and perineal care, cognitive impairment and specialized diets and nutrition. Allegation #6 - LPA observed, during facility tour, posting of required posters such as Licensing required Complaint Poster and the poster for the Long Term Care Ombudsman each posted in prominent locations at the facility. Based on the information obtained there is not enough evidence to support the allegations made in this complaint. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. This report was signed by LPA Prieto and Executive Director Roper and a copy was left with the facility.