complaint·November 5, 2025

Review of R1’s facility admission records revealed that R1 was admitted to the facility on June 18, 2024, with the Assisted Living Waiver (ALW) program. Interviews and records reviewed did not reveal that R1 was overcharged for the last seven months. Review of R1’s monthly invoice did not reveal that R1 was overcharged. Also, interviews provided inconsistent information and did not reveal that staff enter resident’s bedrooms inappropriately. Based on interviews and record review, the investigation did not yield a preponderance of evidence to conclude that the licensee overcharged resident, and staff did not ensure that residents were accorded privacy. Based on the foregoing, the allegations are unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Karen Roper and Assistant Executive Director Theresa Gamez, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.