complaint·January 14, 2026

Interviews with staff, residents, and outside sources revealed that staff verbally informed R1 that they were no longer permitted to use their motorized wheelchair. Review of R1’s medical assessment dated July 10, 2025, revealed that R1 had a motor impairment/paralysis. Review of R1’s needs and service plan dated July 14, 2025, revealed that R1 required standby assistance with mobility and needed an electric wheelchair / motorized cart. Review of R1’s admissions agreement revealed that there is not a motorized scooter/wheelchair policy nor addendum in the agreement. Interviews with staff corroborated that the facility does not currently have a written motorized scooter/wheelchair policy. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of evidence exists to support the allegation that staff did not allow resident to use assistive devices. One deficiency is being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Executive Director Karen Roper , to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.