complaint·March 26, 2026

The allegation that Staff do no ensure resident's hygiene needs are being met. LPA interviewed five (5) residents and they stated that their scheduled shower schedule is good and there are no issues. LPA interviewed three (3) caregivers, they stated that they do follow the shower schedule for the residents and have not missed a shower schedule for the residents. The allegation that Staff does not answer resident's call button in a timely manner. LPA interviewed seven (7) residents, they stated that staff does answer their call buttons and assist in a timely manner. LPA interviewed three (3) staff, they stated that they do answer the residents call buttons in a timely manner. LPA randomly tested three (3) residents call button and it took staff between 3 to 7 minutes to assist the residents. Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and a copy of this report was provided to Karen Roper, Executive Director at the conclusion of the visit.