complaint·August 6, 2025

Allegation #2: Staff did not ensure the facility bus was not in disrepair - Based on interviews, record reviews and LPA observation and information received during the investigation, LPA was unable to corroborate the allegation. The vehicle needs the operator/charter permit from Public Utilities Commission and California Highway Patrol clearance to operate the vehicle. LPA observed the bus is in good repair and the facility provided the filed paperwork needed to operate the bus/van. Based on interviews, they all stated that the bus is in good repair. During the investigation, LPA did not find evidence to corroborate the allegations. Based on the evidence, the allegations mentioned above are UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time. An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to Executive Director Cristina Ceballos.