complaint·November 13, 2025

LPA interviewed seven (7) residents, five (5) of the 7 residents stated that the passageways are free of obstruction. Two (2) of the 7 residents stated every once in a while, a car is parked in the charging area which they say obstructs the outside pathway. Regarding allegation #2, LPA interviewed seven (7) residents regarding the allegation. Six residents stated that staff consistently maintain the facility to ensure it remains free of mold. One resident (R1) reported that mold was present inside their toilet tank. During the facility tour, LPA inspected R1’s toilet by removing the tank lid and did not observe any mold. According to R1, the issue was reported to staff, and the toilet tank was subsequently cleaned. Staff member S4 confirmed that the tank was assessed when R1 raised the concern. Upon inspection, S4 identified the substance as slimy buildup rather than mold, which was cleaned the following day by designated staff. LPA also interviewed three (3) staff members, all of whom affirmed that the facility is free of mold and stated they have neither observed nor received reports of mold within the premises. Based on LPA’s observations, staff and resident interviews, and relevant documentation, the allegations are determined to be Unsubstantiated . An Unsubstantiated finding means that although the allegations may be valid or could have occurred, there is insufficient evidence to support that the alleged violation did or did not happen. An exit interview was conducted with Executive Director Cristina Ceballos, and a copy of this report was provided at the conclusion of the visit.