complaint·December 9, 2025

Regarding allegation #2, LPAs conducted interviews with five (5) staff, 4 out of 5 staff informed LPA their goal to respond to call pendants is 10 minutes or less. Executive Director informed LPAs they are in the process of upgrading the communication tracker. LPAs conducted interviews with eleven (11) residents, 3 residents informed LPA they have never used their call pendants; 1 resident does not have a call pendant, 1 resident could not answer LPAs questions, 6 residents informed LPA sometimes staff take a while to respond to their call pendants averaging 20 minutes to an hour, however all residents stated it does not happened often or staff attend in a timely manner. Based on LPA’s observations, staff and resident interviews, and relevant documentation, the allegations are determined to be Unsubstantiated . An Unsubstantiated finding means that although the allegations may be valid or could have occurred, there is insufficient evidence to support that the alleged violations did or did not happen. An exit interview was conducted with Executive Director Cristina Ceballos, and a copy of this report was provided at the conclusion of the visit.