complaint·March 6, 2026

For the allegation, Facility staff did not assist resident with incontinence care as needed. During residents’ interview, 2 out of the 3 residents stated staff change their brief on time. Furthermore, 1 out of the 3 residents stated they are independent and do not require assistance to the bathroom. During resident interviews, 3 out of the 3 staff stated they change residents brief every two to three hours or as needed. Based on the evidence found during the investigation, the two (2) allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations. An exit interview was conducted, and this report (LIC9099) was discussed and provided to staff Luz Hernandez.