Complaint·March 21, 2024

LPA conducted (2) interviews with R1's representatives which provided conflicting information. (1) interview conducted revealed that it is "extremely difficult" to get a hold of R1, while the other interview conducted revealed there are no issues with communicating with R1 via phone. LPA was provided with phone numbers for R1's private phone, LPA called this number and did not receive a response. LPA conducted a phone call to the facility phone and received an answer from the front desk. Therefore, based on the interviews conducted, the allegation that the facility is not answering calls from R1's representatives in a timely manner is unsubstantiated. Findings that are unsubstantiated mean that although the allegation is valid, the preponderance of the evidence standard has not been met. An exit interview was conducted with Administrator, Heather Segura where this report was reviewed and provided to them.