complaint·May 16, 2023

Allegation: Staff do not ensure facility is properly sanitized. LPA conducted a tour of the interior and interior of the facility. The facility was observed to be clean and odor free. A walk thru of resident bedrooms was conducted and revealed for the rooms and bathrooms to be clean. Per Administrator Patrick the facility has an outsourced cleaning company that comes and completes housekeeping related tasks. Housekeeping occurs seven days a week. The facility does have a pool that is cleaned once a week. Additionally feedback provided during interviews revealed that there is not any concerns that would prove that the facility is unsanitary. Based on observation and interviews the allegation of facility is unsanitary is UNFOUNDED. Allegation: Staff switched resident rooms without consent. It was reported that when R1 moved into the facility in room #247A, on 3/21/23 and that they almost fainted as they felt that the size of the room was too small. R1 met with the previous Administrator Patrick where options for a different room was discussed, which included talking a tour and looking at the vacant room, as well as to meet their potential roommate. it was mutually decided that R1 would be moved to room #255. On 3/22/23 R1 was moved to room #255. R1 was provided with a set of keys for the room. Per Director of Nursing Carminia Meza, R1 did not like room#255, but stated that it would do. Per Patrick at no point did the facility move R1 without their consent. There is no evidence to support the allegation, therefore the allegation is UNFOUNDED. A finding that the complaint is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Therefore, the department had there dismissed the complaint. An exit interview was conducted and a copy of this report was provided to Aurelien Fruit, Administrator.