complaint·March 22, 2024

CONTINUATION Regarding the allegation, staff are not administering medications to resident according to physicians’ orders, it was advised that the facility staff followed the physicians’ orders and the medications on file as prescribed. Additionally, it was advised that when residents arrive to the facility the facility will make sure the medication orders are followed as prescribed by the physician. Finally, it was advised that it was not the current facility (referring to the listed facility), but the previous facility where R1 transferred from. The information received does not corroborate the allegation. Regarding the allegation, facility is overcharging resident in retaliation the information obtained from interviews and record reviews, revealed that R1's insurance covered all services. It was advised that Hospice covered the wheelchair, along with additional services provided, and R1 did not have to pay for any services rendered. The information obtained does not support the allegation. Based on information obtained from interviews, record reviews, and observations, the information obtained was not sufficient to demonstrate the listed allegations were valid. Therefore, the allegation has been deemed as unfounded, meaning the allegation is false, could not have happened, and/or is without a reasonable basis. The Department has investigated, and the information obtained has demonstrated the listed allegations did not occur and therefore, has dismissed the allegations. An exit interview was conducted, and a copy of this report was provided to the Administrator, Aurelien Fruit.