complaint·August 2, 2024

LPA observed multiple residents in care during visits to be clean and well groomed. Therefore based on observation, interviews and record reviews, the allegation has been deemed Unsubstantiated at this time. Regarding the allegation “Staff do not answer residents' call buttons in a timely manner”, it was reported residents have to wait more than an hour to receive assistance from staff. LPA interviewed five (5) out of (6) residents who reported staff respond to the call buttons in a timely manner and they did not have to wait more than an hour to receive assistance. Interview with four (4) staff reported the front desk or the lead caregiver will communicate with the caregivers when a call button was pulled via walkie talkies and staff will respond to the resident’s call buttons request in an appropriate amount of time. Staff will attend to the residents’ call button request within a reasonable amount of time depending on if all staff are currently assisting other residents. Staff schedule review for June 2024 and July 2024 revealed AM shift has 3 caregivers and 1 MedTech, PM shift has 3 caregivers and 1 MedTech, and NOC shift has 2 caregivers and one MedTech. LPA observed call light system located in the front desk. During the initial visit, LPA observed receptionist use a walkie talking to inform caregivers about a call light button being activated and a caregiver responding to the receptionist acknowledging the resident’s request. Investigation did not reveal documents to corroborate nor refute call time responses. Therefore based on observation, interviews, and record reviews, the allegation has been deemed Unsubstantiated at this time. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided Director of Nurses Meza.