complaint·January 23, 2025

In regards to the allegation that staff did not ensure resident’s restroom was not leaking, on June 17, 2024, a leak in the dining room was observed. Maintenance Director, Anthony Brown, indicated that the leak was from R1’s shower. During the facility inspection, LPA observed the leak. A work order was created on June 14 th and the leak was repaired on June 20th. Administrator corroborated the information and stated that the leak was fixed within 48 hours. Administrator stated during that time, R1 was offered to use the communal shower, but R1 refused. It was reported that Administrator spoke inappropriately to R1, by advising that the use of the communal shower was “not that bad.” Administrator denied making the inappropriate comment to R1. Information obtained from R1 stated that inappropriate comments were made. On a subsequent visit, LPA observed R1’s restroom to be in good repair and did not observe any leaks. LPA was unable to interview R1’s roommate. It was also alleged that staff did not ensure the resident's restroom was free of mildew. R1 indicated that there was mildew in the restroom due to the leaks. During visits, LPA did not observe any mildew in the restroom. Administrator indicated that the rooms were free from mildew. LPA interviewed staff members who indicated no issues within the facility. LPA interviewed other residents who indicated that the facility was free from mildew. Based on the information obtained during the investigation, this agency has investigated the allegations that staff did not ensure the resident's restroom was not leaking, staff did not ensure the resident's restroom was free of mildew, and staff made inappropriate comments towards the resident and determined that allegations are unsubstantiated. Although the allegations may have occurred or may be valid, there is not enough evidence to prove that the alleged violations did or did not occur. An exit interview was conducted, and a copy of this report was discussed with and provided to the Administrator.