complaint·May 2, 2025

This notice provided residents with the new benefit amount allotted by SSI, and the new "amount payable for basic services". Nowhere in the notice did it clearly outline what the residents would be charged and what the effective date of this new charge would be. However, from review of the billing documents as well as interview with the facility staff, it was revealed the residents were charged the new monthly rate as of the date of the notice (around 2/6/2022) and that the facility additionally retroactively billed the residents for the same rate for prior month, January 2022. The Department staff additionally observed in some of the resident files reviewed that in prior years the facility was able to increase the monthly rate for those residents receiving SSI when the SSI benefits increased. A rate increase notice was sent out to the residents informing them of the increase and providing them with notice it will be in effect on a specified future date. Based on record reviews and staff interviews, the allegation that facility did not provide notice to residents of rent increase is Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. An exit interview was conducted where a copy of this report was provided, along with a copy of LIC9099-C, LIC9099-D, and Appeal Rights were provided.