complaint·June 27, 2025

The investigation revealed the following: Allegation – The Facility has vermin. It was alleged that the facility has roaches and is often in the food served to residents. LPA Chan toured the facility including the kitchen and did not observe any roaches or other vermin. Interviews with the administrator and staff indicated that the facility takes measures to prevent cockroaches and other insects/rodents from coming into the facility. They stated the pest control technician sprays the facility twice a month and as needed. Most of the staff had not seen any roaches in the facility. None of the staff had seen them in the residents’ food. LPA reviewed pest control reports from the Western Exterminator Company dated as far back as 2020. It appears that the facility receives pest control maintenance at least once a month. There were no reports of cockroach infestation alleged in 2022. LPA also interviewed 8 residents. 7 out of 8 residents have not seen any cockroaches in the facility or in their food. One stated there might be one or two occasionally in the room but does not want anybody to spray the room. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator, Aurelien Fruit. A copy of this report, along with the appeal rights, was provided.