complaint·June 27, 2025

LPA conducted interviews regarding this allegation. The administrator recalled that the city replaced the main water line in front of the facility around January 2023. The facility then went through a testing process to ensure the water was free of legionella. Staff stated that, at that time, they ran the water twice a day in the showers and sinks and installed filters on the shower heads and sinks for all the rooms. Staff stated the water was not turned off for days, and residents were able to shower and flush their toilets. They stated residents were given bottled water in their rooms for drinking, taking medications, and brushing their teeth. LPA interviewed 8 residents. Residents, who had lived at the facility for over 2 years, stated that the facility provided them with drinking water when they were repairing the main water line. They stated the facility turned off the water briefly, and they were able to shower after. They had never experienced water off for days. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. An exit interview was conducted with Administrator Fruit. A copy of this report, along with the appeal rights, was provided.