complaint·August 10, 2025

Regarding allegation “Staff does not keep resident's room free from pests,” it is alleged that resident observed cockroaches and other pests in their room. The investigation revealed the following: Per LPAs' observations of facility common areas including hallway bathrooms, themed diner, dining room, kitchen, food pantries and 7 out of 7 resident rooms were found to be clean and free from cockroaches and pests. Further inspection revealed: LPAs did not observe bait traps or droppings throughout the facility. Interviews with the S2 and S3 revealed pest control sprays the facility twice a month and as needed. Additional staff interviewed had not seen any cockroaches in the facility or resident rooms. 10 out of 10 residents have not seen any cockroaches in the facility or in their room. Regarding allegation” Staff does not treat resident with dignity and respect,” it is alleged that when resident informed staff of cockroaches in their room, staff replied “if you don’t like it leave,” making resident feel as if they are not treated with respect. During interviews with residents, 10 out of 10 residents interviewed could not corroborate the allegation that staff do not treat residents with dignity and respect. Residents stated staff is attentive, friendly and helpful. R6 stated staff is good and respectful. R7 stated most staff is respectful. R9 stated they are treated with respect by staff. During interviews with staff, 9 out of 9 staff interviewed could not corroborate the allegation that staff do not treat residents with dignity and respect. S2 stated staff is patient with residents and just let them talk. S2 stated they remind staff of expectations. S4 stated they had not heard of staff being disrespectful toward residents. Based on LPA observations and interviews with staff and residents, it is determined that there was not enough supportive evidence to corroborate with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.