complaint·August 10, 2025

Regarding the allegation “Staff are not providing adequate meal service to the residents” it is alleged that on or around 08/16/2024, residents were served dinner and some residents, and a staff member became sick by the meal and residents continue to get served food that is expired. The investigation revealed the following: Per LPAs' observations of facility kitchen, food pantries, refrigerator, and freezer, the facility provides adequate food service. The food is fresh and not expired. LPAs observed well stocked food storage area, refrigerator and freezer. LPAs observed meal preparation and afternoon meal service. During interviews with staff, 10 out of 10 staff deny allegation of not providing adequate meal service to residents, serving expired food and had not heard of residents getting sick from the meals served. S6 stated they had not heard of an incident where residents got sick after a meal service. S7 stated meals are prepared daily per the menu. S7 stated food is delivered twice a week and is ordered according to the menu. LPAs asked about pies observed in the refrigerator, S7 stated” the pies were baked yesterday for today’s meal.” S7 stated they had not heard of any residents being sick from the meals served at the facility. During interviews with residents, 9 out of 10 residents deny getting sick from the meals served at the facility. R5 stated they became sick after dinner on 08/16/2024. R5 stated they did not see a doctor for it. R8 stated the food is good and is fresh. Based on LPA observations and interviews with staff and residents, it is determined that there was not enough supportive evidence to corroborate with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.