complaint·December 16, 2025

It is alleged transportation was requested on 10/10/24 at 7:00pm for R1 to return to the facility and it was not available. Interviews with residents revealed 8 out of 10 residents stated to have no issues with transportation services. They have been assisted, and transportation is always available. 2 out of 10 residents stated they have not used the transportation services as they did not need it. Interviews with staff revealed facility has a driver, who is scheduled to provide transportation services Monday – Friday between 8:30am – 5:00pm. Per driver during that time Care Coordinator or LVN communicates with hospital staff and arranges pick up based on the availability of the driver. Per administrator if a resident needs to be picked up during the night shift, only if a Med-Tech is available, meaning they do not need to pass medication and staff coverage is available they will send the Med-Tech to pick up the resident during the night shift. Otherwise, accommodation is arranged for residents to be picked up during the available hours of transportation. Documents review revealed that R1’s admission agreement signed on 7/25/24 notes R1 is to receive assistance with planning, arranging, and/or providing transportation to medical/dental appointments. Facility’s Policy regarding transportation notes “between 5:00pm – 8:30am, transportation is not systematically offered…” Although, R1 was not picked up on 10/10/24 due to staff not being available. The facility has assigned hours between 8:30am – 5:00pm to provide transportation to residents per their policy. Therefore, this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was conducted with Aurelien Fruit Administrator and a copy of this report was provided.