complaint·January 17, 2026

Investigation Revealed the Following: Allegation: Resident was illegally evicted from the facility. The details of the complaint alleged that (R#1) was illegally evicted from facility. On 01/17/2026, at approximately 1:30 PM, the department conducted a comprehensive review of records and observed (R#1)’s file and the facility discharge file. The department found no evidence to support the allegation that (R#1) was illegally evicted from the facility. In addition, the department observed that there were no eviction notices or discharge documents indicating an involuntary removal, and the admission agreement clearly outlines refund policies. On 01/17/2026 at approximately 10:30 AM, the Department interviewed the facility administrator (A#1). (A#1) stated that no verbal or written 30-day eviction notice was given to (R#1) or their responsible party and confirmed that (R#1) left voluntarily. In addition, (A#1) further explained that (R#1)’s responsible party arrived at the facility on 2/27/2024 with a moving company and departed on their own accord. On January 13, 2026, the Department attempted to contact (R#1) via telephone; however, (R#1) did not answer, and a voicemail message was left. On January 14, 2026, a second attempt was made to contact (R#1) by telephone, but there was no response, and another voicemail message was left. On January 16, 2026, the Department made a third attempt to contact (R#1) by telephone, but (R#1) again did not respond, and a voicemail message was left. On 1/17/26 at approximately 11:00 AM, during interviews with facility residents (R#2-R#9), (8) out of (8) stated that they had never seen or heard of a resident being asked to leave the facility, and that they had not received a 30-day notice from the facility. Evaluation Report continues LIC 9099-C On 1/17/26 at approximately 12:00 PM, during interviews with facility staff (S#1-S#4), (4) out of (4) stated that they have never witnessed or heard of any resident being asked to leave the facility. In addition, (4) out of (4) facility staff stated that a 30-day notice was not given to (R#1). Allegation: Facility did not reimburse rent. The details of the complaint alleged that facility did not reimburse rent to (R#1). On 1/17/2026, at approximately 1:30 PM, during a comprehensive records review, the department examined (R#1)’ Admission Agreements for Residential Care Facilities for the Elderly or LIC 504A dated:4/27/23, the department observed on the agreement under section 9B Refund Policy, it is written that refunds will be granted as follows: community fees, scooter fee, and pet deposit are all non-refundable. Rent refunds are prorated only with 30 days' written notice to vacate. In addition, the department observed that there were no eviction notices or discharge documents indicating an involuntary removal, and the admission agreement clearly outlines refund policies. On 01/17/2026, at approximately 10:30 AM, the Department interviewed the facility administrator (A#1). He explained that residents are required to provide 30 days' written notice before leaving. If a resident has paid for the full month, the facility refunds the prorated amount for any unused days after the notice period. In addition, when asked if the facility issued any refund or credit to (R#1) after they left, (A#1) stated that no refund was issued because (R#1)’s Power of Attorney (POA) did not provide a formal written 30-day notice, as required by the admissions agreement. On January 13, 2026, the Department attempted to contact (R#1) via telephone; however, (R#1) did not answer, and a voicemail message was left. On January 14, 2026, a second attempt was made to contact (R#1) by telephone, but there was no response, and another voicemail message was left. On January 16, 2026, the Department made a third attempt to contact (R#1) by telephone, but (R#1) again did not respond, and a voicemail message was left. Evaluation Report continues LIC 9099-C On 1/17/26 at approximately 11:00 AM, during interviews with facility residents (R#2-R#9), (8) out of (8) stated that, to their knowledge, the facility usually refunds any prepaid rent or deposits when residents leave, and they had never heard of any resident or family complaining about not receiving a refund after leaving. On 1/17/26 at approximately 12:00 PM, during interviews with facility staff (S#1-S#4), (4) out of (4) stated that based on their knowledge, the facility typically refunds prepaid rent and deposits when residents move out, as specified in the admissions agreement. In addition, (4) out of (4) facility staff stated that they had not heard of a resident or family member complaining about not receiving a refund after leaving, including (R#1). Allegation: Facility did not provide copies of discharge paperwork to responsible party The details of the complaint alleged that facility did provide (R#1) discharge paperwork to (R#1) and their representative. On 1/17/2026 at approximately 10:30 AM, the department interviewed the facility administrator (A#1). He stated that when (R#1)’s Power of Attorney (POA) came to move (R#1) out of the facility, they did not request any documentation related to (R#1)’s records. In addition, when asked whether the facility failed to provide discharge paperwork to (R#1), (A#1) explained that no paperwork was provided because the responsible party did not request any documentation. On January 13, 2026, the Department attempted to contact (R#1) via telephone; however, (R#1) did not answer, and a voicemail message was left. On January 14, 2026, a second attempt was made to contact (R#1) by telephone, but there was no response, and another voicemail message was left. On January 16, 2026, the Department made a third attempt to contact (R#1) by telephone, but (R#1) again did not respond, and a voicemail message was left. Evaluation Report continues LIC 9099-C On 1/17/26 at approximately 11:00 AM, during interviews with facility residents (R#2-R#9), (8) out of (8) stated that, to their knowledge, when residents move out, they usually receive written discharge paperwork from the facility, and they believe the facility will provide copies of their records to them or their responsible party when requested. On 1/17/26 at approximately 12:00 PM, during interviews with facility staff (S#1-S#4), (4) out of (4) stated that when residents move out, written discharge paperwork is generally provided upon request. In addition, (4) out of (4) facility staff stated that when asked if (R#1) or their responsible party received discharge paperwork, staff confirmed that no paperwork was provided because it was not requested. During this investigation, LPA did not find sufficient evidence to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Aurelien Fruit/Facility Administrator.