complaint·February 1, 2026

INVESTIGATION REVEALED THE FOLLOWING: Allegation #1: Staff did not accord resident privacy. Allegation #2: Staff took pictures without resident's consent. It is alleged that the staff did not provide Resident #1 (R1) with privacy and took photographs without (R1’s) consent. Reports indicated a staff member observed resident (R1) participating in a private consensual interaction with another resident. It was noted that the staff member subsequently took photographs of (R1) inappropriately. No additional details about this allegation have been provided. On January 31, 2026, between 08:40 AM and 3:35 PM, the Department interviewed staff members identified as Staff #1 through Staff #7 (S1-S7). Seven (7) out of seven (7) staff members could not validate these claims. (S1) stated that the incident involving (R1) and a staff member was fabricated, which is why no incident report was filed. (S2-S7) claimed that they did not know of any violation of (R1's) rights or any incidents involving another resident. (S1-S7) has confirmed that the facility has implemented mandatory training on Resident Rights, and every staff member has completed this essential training. On January 31, 2026, between 09:00 AM and 11:59 AM, the Department interviewed resident members identified as Resident #2 through Resident #10 (R2-R10). Nine (9) out of nine (9) could not support these claims. All residents are unaware of such an incident and do not believe any of their rights have been violated. All residents stated that they are appreciative of being treated with respect and accorded privacy by the staff.of Resident #1 (R1) has transitioned out the facility. The Department made several attempts to reach out by phone, but none of the calls were returned. On January 31, 2026, between 11:00 AM and 11:21 AM, the Department interviewed witness member identified as Witness #1 (W1). (W1), who has a close relationship with (R1), asserts that these allegations are false. (W1) stated that the incident involving (R1) never happened and it is fabricated story intended to gain attention. (W1) added the staff offered great support and respect for (R1), making sure (R1's) personal rights were always protected during (R1’s) stay at the facility. (Evaluation Report continues LIC 9099-C) During the visit on January 31, 2026, an inspection involved observing staff interactions with residents and examining how caregivers approached their responsibilities. The Department monitored the quality of communication, the appropriateness of activities, and the overall atmosphere to assess the level of care provided to each resident. The Department observed a staff member professionally interacting with residents. The Department identified that the facility promotes the rights of its residents. Posters outlining Resident Rights, Personal Rights, and the California Residential Care Facilities for the Elderly Complaint Poster, Rights of Resident Council were displayed prominently throughout the facility. A review of Resident #1 (R1’s) Admission Agreements for Residential care Facilities for the Elderly LIC 604A (dated 05/03/25), Welbe Health facility Assessment (dated 03/12/25), Personal Rights Residential Care Facilities for the Elderly LIC 613A (dated 05/03/25), Physician’s Report for Residential Care Facilities for the Elderly LIC 602A (dated 04/17/25) and Medication List (dated 01/29/25). Further review of staff training records confirmed that personnel staff had completed the mandatory Resident Rights for Caregivers and Master Sign-In Training (dated 02/10/25 & 03/10/25). Based on information gathered, there is insufficient evidence to support the allegations mentioned above. Based on the information collected from the facility inspection, observations, interviews, and records analysis, the Department found no evidence to support the above allegations. The allegations may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are Unsubstantiated . No deficiencies were cited An exit interview was conducted with Aurelien Fruit, and copies of the reports were provided.