complaint·February 18, 2026

S1 stated that medication technicians have recorded in the facility’s electronic medication administration system every time R1 refused to take the prescribed medications. LPA’s review of R1’s medication administration records confirmed the S1’s statement. LPA conducted interviews with seven (7) other residents, all of whom stated that staff have provided good medication dispense services. Based on records review and interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff are not administering resident’s medication. This allegation is unsubstantiated. It was alleged that staff did not ensure resident was fed. Information received indicated that Resident #1 (R1) had not eaten for three (3) days. LPA conducted an interview with R1 who stated that R1 had not eaten for four (4) days. LPA observed that R1 appeared to be well dressed and cared for. LPA conducted interviews with seven (7) other residents, all of whom stated that they have never missed any meals. LPA conducted interviews with four (4) staff members, all of whom stated that staff have provided assistance to residents with mealtimes if the residents required reminder or assistance for meals. Based on interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff did not ensure resident was fed. This allegation is unsubstantiated. It was alleged that staff are not meeting resident's showering needs. LPA conducted an interview with Resident #1 (R1) who stated that R1 had received one (1) shower service per month. LPA conducted interviews with seven (7) other residents, all of whom stated that staff have provided two (2) shower services per week. LPA’s interviews with four (4) staff members confirmed the statements from the residents interviewed. LPA’s review of R1’s progress notes revealed that R1 has refused shower services in the past. Based on interviews conducted and records review, the Department’s investigation did not find enough information to corroborate the allegation that staff are not meeting resident’s showing needs. This allegation is unsubstantiated. It was alleged that staff did not safeguard resident's personal belongings. LPA conducted an interview with Resident #1 (R1) who stated that R1 lost 15 pairs of pants and 20 shirts. LPA conducted review of R1’s records which did not show any of R1’s lost items. LPA conducted interviews with seven (7) other residents, all of whom denied experiencing stolen or lost valuable items. LPA conducted an interview with Staff #2 (S2) who stated that R1 did not arrive with any of those items mentioned by R1. Continued on LIC9099-C.... Based on records review and interviews conducted, the Department’s investigation did not find enough information to corroborate the allegation that staff did not safeguard resident’s personal belongings. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.