Complaint·May 29, 2026

LPA conducted interviews with six (6) staff members. Four (4) staff members interviewed stated that staff coverage was sufficient. One (1) staff member interviewed stated that they sometimes were asked to cover another caregiver’s duty about once a week when a caregiver did not show up to work. Another staff member interviewed stated that some staff members were asked to work double shifts but denied having staff shortage. LPA’s records review did not reveal any staff shortages. Based on interviews conducted and records review, the Department’s investigation did not provide enough information to corroborate the allegation that licensee does not ensure the facility is sufficiently staffed. This allegation is unsubstantiated. It was alleged that staff do not ensure residents receive bathing assistance in a timely manner. Information received indicated that some residents did not receive scheduled weekly showers due to staff being tired from working too many hours. LPA conducted interviews with eleven (11) residents, all of whom denied missing shower or bath assistance from staff members. All residents interviewed stated that staff members provided shower/bath services per the weekly schedule. LPA conducted interviews with six (6) staff members. Four (4) staff members interviewed stated that they have not heard about missing shower from any residents. Two (2) staff members interviewed stated that they have heard from some residents that shower was never refused, but the shower logs showed “refused”. But neither staff members provided the names of the residents showing “refused” in the logs. Based on interviews conducted, the Department’s investigation did not provide enough information to corroborate the allegation that staff do not ensure residents receive bathing assistance in a timely manner. This allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted where a copy of this report was provided.